Participant

Answered

Unable to purchase Adobe Stock video

Forum|Forum|7 years ago
March 12, 2018
3 replies
740 views

For two days I have tried to purchase this Adobe Stock video Stock-video av gold blurred lights. Computer generated seamless loop festive motion background. 4k (4096x2304) på Adobe …

I click on the buy license, add my name, postal code and VAT number, but the "cursor" keeps swirling.

I tried to click to go to secure payment, but it won´t allow me.

Anyone knows what the problem is and how to fix it?

I tried to get help on chat, but after half an hour of chatting the person told me she could not help me with purchasing of the product and told me to call an 1-800 number, which I can not call from Norway....

Please help!

Thank you so much!

Best,

Tone Bekkestad

Correct answer twaritar3263062

Hi Tone,

Sorry to hear that.

I did go through your account details and noticed that you have already purchased the file ID(125538505) from Adobe Stock website on 12th of March 2018.

Feel free to update this thread in case of any additional questions so that we can further assist you.

Regards

Twarita

A

abhinav_7138

Participant

I am facing the same issue.Tried with multiple accounts, different machines and location, same issue.It's a bug and I am not sure why adobe team instead of acknowledging and fixing, giving random answers

Abambo

Community Expert

I am facing the same issue.Tried with multiple accounts, different machines and location, same issue.It's a bug and I am not sure why adobe team instead of acknowledging and fixing, giving random answers

By @abhinav_7138

What asset do you want to license and where are you located (country)?

ABAMBO | Hard- and Software Engineer | Photographer

A

abhinav_7138

Participant

https://stock.adobe.com/in/search/video?k=supermarket&search_type=recentsearch&asset_id=299965316

India is my country

twaritar3263062

Correct answer

Community Manager

Hi Tone,

Sorry to hear that.

I did go through your account details and noticed that you have already purchased the file ID(125538505) from Adobe Stock website on 12th of March 2018.

Feel free to update this thread in case of any additional questions so that we can further assist you.

Regards

Twarita

Sheena Kaul

Community Manager

Hi Tone,

We apologize for the troubles faced by you.

Could you please try to connect to a different network and then check if it still shows the same behavior? It could be because of the internet firewalls.

Also, does it happen over other browsers as well?

Regards,

Sheena

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