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Z
Zols Production
Inspiring
April 16, 2021
Answered

Unable to purchase the license of a template even I have the subscription plan

  • April 16, 2021
  • 1 reply
  • 772 views

I have been using Adobe Stock for my work all the time with my 10 assets plan. However, when I click to get the template I want to purchase. It doesn't allow me to do so.

The site only shows me what subscription plan I need to get, but I already have the 10 assets plan. It just keeps looping and there is no way I can purchase the license.

By the way, I have logged into my account.

  

    Correct answer Zols Production

    The library message is expected for a template. I'm checking some things on our end, will provide an update soon.


    It works now! thanks!!

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    April 16, 2021

    Hi @Zols Production,

    Could you try clearing your browser history, restart your browser and try again? Let me know what you discover.

    Z
    Zols ProductionAuthor
    Inspiring
    April 16, 2021

    Thanks for following up!

    I have tried, it remains the same.

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