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Inspiring
Apr 16, 2021 7:44 PM UTC
Answered

Unable to purchase the license of a template even I have the subscription plan

I have been using Adobe Stock for my work all the time with my 10 assets plan. However, when I click to get the template I want to purchase. It doesn't allow me to do so.

The site only shows me what subscription plan I need to get, but I already have the 10 assets plan. It just keeps looping and there is no way I can purchase the license.

By the way, I have logged into my account.

  

Zols ProductionCorrect answer
Inspiring
Apr 17, 2021 8:10 PM UTC

The library message is expected for a template. I'm checking some things on our end, will provide an update soon.


It works now! thanks!!

9 replies

WendellaBee
Inspiring
Apr 16, 2021 8:16 PM UTC

Hi @Zols Production,

Could you try clearing your browser history, restart your browser and try again? Let me know what you discover.

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Inspiring
Apr 16, 2021 8:23 PM UTC

Thanks for following up!

I have tried, it remains the same.

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