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Verbal K
Participant
March 16, 2018
Answered

Unable to purchase via corporate credit card

  • March 16, 2018
  • 1 reply
  • 415 views

Hello, I am unable to purchase video credits for my account (akil_ja): "We are unable to process your transaction at this time. Either verify your information or enter a different card number. If you are still unable to place your order, please contact Learn & Support for assistance" I am using a corporate credit card and when I try to update the info in my profile it says the: "There is a problem with the card information entered here. Please enter a different card or contact your bank." The card worked fine for my subscription so I'm not sure what the issue is. Looking at the forums it seems others have experienced this issue and your staff were able to get it resolved. Please advise.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Akil,

    I see you have already contacted our support on Twitter and somebody is already working with you to solve your issue.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    March 16, 2018

    Hi Akil,

    I see you have already contacted our support on Twitter and somebody is already working with you to solve your issue.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita