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Charlatan92
Participant
January 24, 2023
Answered

Unable to subscribe to Adobe Stock, due to a system error during payment.

I am having a problem when I want to activate my trial month on Adobe Stocks, I get a system error message back.
They just tell me to try again later, or contact support.
The problem is that I need the files pretty quickly, and I can't find where I can contact support.

Can you help me please ?

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
January 24, 2023

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert
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4 replies

Charlatan92Author
Participant
January 25, 2023
This is in no way a problem with my credit card, or even the fact that I
have already taken the one month trial for Adobe Stock.
The problem is that I can't get past the accept payment button
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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 26, 2023

@Lauriannedini.,

Your messages are not to be understood. If English is not your language, answer in your language, and the mechanical translation does a wonderful job.

If your interest is in acquiring customers, kindly note that this is not the best way, as someone could understand this as spamming the system.

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ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity Expert
Community Expert
January 24, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
January 24, 2023

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Translate
Nancy O'Shea— Product User & Community Expert
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