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MargoM.
Known Participant
May 24, 2024
Answered

Unable to use (download) assets added to library

  • May 24, 2024
  • 2 replies
  • 272 views

Hi,

Why am I able to download and use some of the sotck assest added to a library, while not at all able to download/ access others? Does anyone know please? All assests are in the same library, all are free with a standard licence...
I'm including a couple of screenshots below showing the download icon there (1st iamge) and download icon missing (2nd image).
Does anyone have any idea why download is enabled for some, but not all assests of identical parameters (stored in the same libabry, all free with same type of licence)?


OS: Windows 10

This topic has been closed for replies.
Correct answer Jill_C

Have you exceeded the limit of 3 assets per day from the Free Collection?

2 replies

B
Community Manager
BibileloCommunity Manager
Community Manager
May 28, 2024

Hi @MargoM. ,

You can download the assets for which you have a license.

If you look well at your screenshot, the asset that is impossible to be downloaded is effectively added to the library but not licensed (even if it is a free asset, it has not the "Licensed" badge).

 

Thanks and regards,

Bibilelo

    Jill_C
    Community Expert
    Jill_CCommunity ExpertCorrect answer
    Community Expert
    May 24, 2024

    Have you exceeded the limit of 3 assets per day from the Free Collection?

    Jill C., Forum Volunteer
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