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dawnh55150544
dawnh55150544
Participant
Jan 21, 2019 4:13 AM UTC
Answered

Undo accidentally licensed photos

Hello,

I accidentally licensed 191402838, 191402735, 151512807, 205767217, 36803943, 52886362.

I was just adding them my library for viewing.  I thought I clicked library and didn't realize I was being charged for all these photos. I did not download them and I can delete them. 

Can you please undo these licenses?

Dawn

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jan 21, 2019 5:32 PM UTC

    Hi Dawn,

    I apologize for the troubles that you'd faced.

    Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.

    Hope that helps!

    Regards,

    Sheena

    View reply

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jan 21, 2019 5:32 PM UTC

    Hi Dawn,

    I apologize for the troubles that you'd faced.

    Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.

    Hope that helps!

    Regards,

    Sheena

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