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dawnh55150544
dawnh55150544
Participant
January 21, 2019
Answered

Undo accidentally licensed photos

  • January 21, 2019
  • 1 reply
  • 246 views

Hello,

I accidentally licensed 191402838, 191402735, 151512807, 205767217, 36803943, 52886362.

I was just adding them my library for viewing.  I thought I clicked library and didn't realize I was being charged for all these photos. I did not download them and I can delete them. 

Can you please undo these licenses?

Dawn

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Dawn,

    I apologize for the troubles that you'd faced.

    Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.

    Hope that helps!

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    January 21, 2019

    Hi Dawn,

    I apologize for the troubles that you'd faced.

    Since there is noway to unlicense an image once it has been licensed therefore I've updated your account with6 free licenses to use against these images.

    Hope that helps!

    Regards,

    Sheena

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