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Márton25684056argf
Participant
July 21, 2023
Question

Undo the licensing of images? clicked by accidental click

  • July 21, 2023
  • 2 replies
  • 176 views

Asset ID #488588360 Staffan Widstrand 7/21/23, 9:08 AM
Licensed this premium image by accident (360 points) , dont need it. Can i undo that? 
I already deleted the eset. 

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 23, 2023

As soon as you want to licence an asset, that costs more than 1 credit, you get asked for a confirmation, and you should have denied that. There is no possibility to undo licencing. However, you may be successful, by contacting Adobe customer care as @thatsmauri indicated. If you have a Teams or Enterprise subscription, you will need to contact your plan administrator so that they contact support via the admin console.

ABAMBO | Hard- and Software Engineer | Photographer
    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    July 22, 2023

    Hi Márton25684056argf,

    please contact Adobe Customer Care for assistance:

     

    (The link above will open a chat window. Type "Agent" into the chat box to bypass the chatbot and get connected to a real person.)

     

    Best regards,
    Maurice

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