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Participant
July 21, 2023
Question

Undo the licensing of images? clicked by accidental click

  • July 21, 2023
  • 2 replies
  • 176 views

Asset ID #488588360 Staffan Widstrand 7/21/23, 9:08 AM
Licensed this premium image by accident (360 points) , dont need it. Can i undo that? 
I already deleted the eset. 

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2 replies

Abambo
Community Expert
Community Expert
July 23, 2023

As soon as you want to licence an asset, that costs more than 1 credit, you get asked for a confirmation, and you should have denied that. There is no possibility to undo licencing. However, you may be successful, by contacting Adobe customer care as @thatsmauri indicated. If you have a Teams or Enterprise subscription, you will need to contact your plan administrator so that they contact support via the admin console.

ABAMBO | Hard- and Software Engineer | Photographer
thatsmauri
Community Expert
Community Expert
July 22, 2023

Hi Márton25684056argf,

please contact Adobe Customer Care for assistance:

 

(The link above will open a chat window. Type "Agent" into the chat box to bypass the chatbot and get connected to a real person.)

 

Best regards,
Maurice