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FreelanceBeam
Participant
July 26, 2022
Question

Undo the licensing of video

  • July 26, 2022
  • 1 reply
  • 167 views

Hi! Is it possible to revoke the license from two videos that were purchased recently? The purchase was made by mistake and the videos in question weren't used anywhere.  #248618689 and  #311343471

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 26, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

F
FreelanceBeamAuthor
Participant
July 27, 2022

I have already did this before. Chatbot sent me to the support comunity page with locked discussion: https://community.adobe.com/t5/stock-discussions/is-it-possible-to-undo-the-licensing-of-images/td-p/10791534#sa_src=web-messaging But there, I couldn't see the way of resolving the problem, apart from creating a new discussion. Which I did yesterday

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 27, 2022

@FreelanceBeam when you open chatbot request an agent. The forums cannot assist you with any kind of refund only the customer care team can do this.

And if you could tell me how you interacted with the chatbot where it referred you to the forums instead of customer care, that would be helpful for me to know if chatbot is referring folks properly. Thanks.

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