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AlexHunter_Hearth
AlexHunter_Hearth
Participant
October 14, 2017
Answered

Unhappy With Video

  • October 14, 2017
  • 3 replies
  • 365 views

Hi!

I have been using Stock for a while and I've been really happy with the images. However, I purchased a video the other day and I have found it to be a really poor quality video which really doesn't work very well. It's a pain that the previews are hardly a good example of the video quality. Couldn't it be a really short version, but full quality? Is there any way to get my money back on this item?

Many thanks,

Alex.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Alex,

    We apologize for the poor quality video. I would request you to reach out to our Support team Contact Customer Care regarding the refund and they will be able to work on it ASAP.

    In case you are unable to reach support through the above-mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    3 replies

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    October 18, 2017

    Hi Alex,

    We are trying to check the video for the quality; could you please confirm us as to where exactly are you facing the issue in the video?

    Regards,

    Sheena

    AlexHunter_Hearth
    AlexHunter_HearthAuthor
    Participant
    October 18, 2017

    Hi Sheena,

    It's all across the sand. I tried to use it as a full sized banner, but at full size there are artifacts in the 'sand' as if it had been overcompressed. It's really not the kind of quality I would expect. It's deeply disappointing.

    Many thanks,

    Alex.

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    October 19, 2017

    Hi Alex,

    We apologize for the poor quality video. I would request you to reach out to our Support team Contact Customer Care regarding the refund and they will be able to work on it ASAP.

    In case you are unable to reach support through the above-mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    AlexHunter_Hearth
    AlexHunter_HearthAuthor
    Participant
    October 17, 2017

    Hi, yes, it's #164234304

    Many thanks,


    Alex.

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    October 17, 2017

    Hi Alex,

    I am getting this video checked with the content team. Will appreciate your patience.

    Regards,

    Twarita

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    October 15, 2017

    Hi Alex,

    Can you please share the file ID with which you are facing troubles with so that I can review it and then can further help you?

    Regards,

    Twarita

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