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codonoghue
Participant
April 27, 2022
Answered

Unlicense accidental stock photo download

  • April 27, 2022
  • 3 replies
  • 417 views

I've seen similar posts to this but I'm not sure how else to reach out as these dscussions were closed. I was scrolling and accidently licensed a photo FILE #: 71194380

Would love to option to unlicense this! 

This topic has been closed for replies.
Correct answer Vani_100

Hello codonoghue, 

I have verified that you have licensed asset ID 71194380 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

3 replies

R
Ryan24291175facn
Participant
May 3, 2022

Hi there, 

 

I am relieved to find that I am not the only one who did this! I accidentally clicked on the license button when I don't wish to use the photo. I'm new to Adode Stock and unfamiliar with how it works. It was a "free" photo, so i'm unsure what the consequences are. I deleted the photo, I just wanted to make sure it doesn't count against me for clicking the license button. The photo was #185794128 if this helps.

 

Any info or assistance is greatly appreciated!

V
Vani_100
Participating Frequently
May 4, 2022

Hello Ryan24291175facn,

185794128 is a free asset so no credit is being used against your accounts quota. 

    V
    Vani_100Correct answer
    Participating Frequently
    April 27, 2022

    Hello codonoghue, 

    I have verified that you have licensed asset ID 71194380 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

    Hope this helps !!!

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 27, 2022

      There is no unlicence feature, but you may contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
      Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

      ABAMBO | Hard- and Software Engineer | Photographer
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