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Will90026
Participant
March 29, 2017
Answered

Unreal

  • March 29, 2017
  • 1 reply
  • 288 views

I purchased stock images but can not find out how to go back in and re download them. Why in the world do they make it so difficult to simply go in and download the images that you purchased?

Can someone tell me how to go to my purchases area?

Thanks.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Will,

    I apologize for the experience while locating your already licensed image and I will take it as a feedback to improve the interface.

    For downloading the images you have already licensed before, Navigate to the License History page, click the Image ID, and save the image again.

    Let me know if that helps!

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 29, 2017

    Hi Will,

    I apologize for the experience while locating your already licensed image and I will take it as a feedback to improve the interface.

    For downloading the images you have already licensed before, Navigate to the License History page, click the Image ID, and save the image again.

    Let me know if that helps!

    Regards,

    Sheena

    W
    Will90026Author
    Participant
    April 1, 2017

    Hi Sheena,

    Thank you for the reply. That got me to where I needed to go, thanks.

    Wouldn't it be much easier to have a 'purchase history', or something similar, directly from your accounts tab? I am building a digital downloads e-Commerce site myself and that (a download link from your account page) is the 'standard' for digital media downloads.

    And while I am being a critic, , why not have a 'Reply' to your message rather than a 'Comment' ?

    Less confusion = Happier Customers.

    Thank you, Will

    Sheena Kaul
    Sheena Kaul
    Legend
    April 3, 2017

    You are welcome Will!

    I will pass your feedback to the concerned team to improve the workflow.

    P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.

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