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leet77074136
Participant
Oct 2, 2018 5:40 PM UTC
Answered

Unwanted Adobe Stock Purchases that I Didn't Know about

Back in September 5, 2018, I was looking thru graphic design templates.

I downloaded about 2 dozen template previews to my computer.

Unknown to me, I found out today that Instead of previews being downloaded, I accidentally purchased them.

Now I have about 2 dozen purchases that I might never use.

Is there any way I can get those purchases credited to our account? please, help.

Thank you

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 2, 2018 7:59 PM UTC

    Lee,

    Since these are a lot of files, I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    View reply

    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Oct 2, 2018 6:38 PM UTC

    Hi Lee,

    Sorry to hear that.

    Can you please share the file IDs which you have accidentally licensed so that we can further assist you?

    Regards,

    Twarita

    Translate
    leet77074136Author
    Participant
    Oct 2, 2018 6:52 PM UTC

    Hi Twaritar,

    Thank you for the fast reply.

    These are the IDs:

    #174265465

    #199318225

    #174075030

    #174078846

    #187024246

    #195246096

    #187065203

    #187029864

    #183551471

    #174289165

    #187024934

    #181152538

    #174605972

    #183254874

    #174076129

    #199317731

    #174265435

    #174291220

    #174091015

    #174065266

    #174080704

    #174090273

    #206272737

    #174301707

    Do you need my account or my company account name?

    Thank you again

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 2, 2018 7:59 PM UTC

    Lee,

    Since these are a lot of files, I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    Translate
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