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emmar73176986
Participant
Jan 12, 2019 11:36 PM UTC
Answered

Unwanted Charges

Hi, I just noticed on my bank statement that I have been charges $29.99 for the past two months for Adobe Stock that I never signed up for. I just now went online to cancel it because I didn’t want to be charged more and I was charged $59.99 to cancel. I am hoping I can be reimbursed for these charges because I have never used Adobe Stock. I will also be reporting these charges as fraudulent to my bank. Please advise. Thank you.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 14, 2019 12:11 PM UTC

    Hi Emma,

    Sorry to hear that you are facing issues with Adobe Stock services.

    As per our records, you have signed up for Adobe Stock 10 images per month(one-year) plan on 18 Oct 2018.

    The subscription is currently in a cancelling state.

    Please reach out our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 14, 2019 12:11 PM UTC

    Hi Emma,

    Sorry to hear that you are facing issues with Adobe Stock services.

    As per our records, you have signed up for Adobe Stock 10 images per month(one-year) plan on 18 Oct 2018.

    The subscription is currently in a cancelling state.

    Please reach out our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 13, 2019 1:33 AM UTC

    please Contact Customer Care .

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