Skip to main content
popproxx
popproxx
Participant
February 10, 2018
Answered

Unwanted licensed template: FILE #: 191250942

  • February 10, 2018
  • 1 reply
  • 252 views

I accidentally clicked the "License & Open" icon when i was just trying to expand the template. Searching the forums indicates that there is no way for me to 'cancel' or 'return' this accidental license myself. How to go about it?

Could adobe add a confirmation before the file is licensed? The website makes it to easy to accidentally license stock by accident.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Jamin,

    I apologize for the trouble that you faced on our website.

    Since there is noway to unlicense the file which has been licensed once therefore, I have added 1 credit to your account so that you can use it for a different download.

    Let me know if that helps!

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    February 12, 2018

    Hi Jamin,

    I apologize for the trouble that you faced on our website.

    Since there is noway to unlicense the file which has been licensed once therefore, I have added 1 credit to your account so that you can use it for a different download.

    Let me know if that helps!

    Regards,

    Sheena

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices