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Participant
May 22, 2022
Answered

Unwanted purchase of Stock Images

  • May 22, 2022
  • 1 reply
  • 170 views

I checked my payments and noticed I had been charged for the use of stock images I didn’t want, don’t need it and am not using. I have spent quite a while trying to find a contact number or other portal I could to contact the Adobe Customer Care / Billing team about this.  Given the money Adobe generates, I am very disappointed with the GUI’s you have set up.  It’s like you’re trying to frustrate your customers rather than help them.

Anyone that can advise on who I can contact to sort this out, before I give up and pass to Trading Standards and Which UK?

This topic has been closed for replies.
Correct answer Abambo

Sorry for your troubles. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
May 23, 2022

Sorry for your troubles. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer