Participant

Answered

Unwanted subscription

Forum|Forum|3 years ago
April 2, 2022
3 replies
610 views

I somehow subscribed to Adobe stock- a function I do not use/have used in the past. When I noticed the charges months later I tried to request a refund but I was told that's not possible. I have paid 180$ for a service I haven't used. Suck I guess- any further suggestions?

This topic has been closed for replies.

Correct answer Abambo

Please contact customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

debraj99649758

Participant

I have had two former employees who have had a subscription, that I have been paying a subscription fee for over 7 years because I could not access their Adobe accounts to discontinue the recurring charge. I have tried denying the recurring charge through my credit card, but Adobe keeps denying the request. How do I get refunded for these 7 past years for two subscriptions that have not been used???

Abambo

Community Expert

This is probably a tricky situation. I'm sorry for your situation. I'm not speaking here for Adobe as I'm not an Adobe employee, but I can't imagine Adobe reimbursing you 7 years. I wouldn't have looked over this for 7 years.

Maybe you should have contacted your former employees on this to get their support to cancel and stop the charge.

I do not know why you could not cancel the subscription, as the Adobe ID that is attached to the subscription should be an e-mail address that you control, probably the employees addresses. As soon as the employees left the company, you should have taken the necessary steps to recover the accounts.

I do not know also how you contacted Adobe, and there is nothing that I can do further than recommend the following:

Take over control of the accounts. (as you know that the Adobe ID is connected to the e-mail)
Cancel the connected subscriptions.
As for any help with these operations, I suggest you to contact customer care.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Correct answer

Community Expert

Please contact customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

D

defaultpb0pin8sp67iAuthor

Participant

Unfortunatelly, the agent I chatted with was not very helpful- I was told that I could recieve 2 free months of Adobe Stack, but I would have to complete the 12 month subscribtion (I'm on month 6). I was fooled because I have a student Adobe subscription which costs 29.99- same price as Adobe Stock so I never questioned the charge, simply didn't realize it was happening twice a month. I have not used/installed/opened the Adobe Stock service for the 6 months I've paid for it, which should be evidence enough that I did not mean to be subscribed. I guess I will have to pay for the remaining 4 months regardless of my lack of usage? That doesn't seem right.

Abambo

Community Expert

If you have not used the service, you should be able to cancel with the help of customer service. Contact again, ask to speak a supervisor if you do not get the help.

ABAMBO | Hard- and Software Engineer | Photographer

J

julia23877842unch

Participant

hi, its happend the same for me whit the same produc, do you have any solution or recommendation?

first of all, Thanks.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded