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Pixelharvester
Pixelharvester
Participating Frequently
June 26, 2019
Answered

Unwanted watermark not removed - how to report and/or get refund?

  • June 26, 2019
  • 2 replies
  • 430 views

Hi - I just downloaded the image „Upper-Sûre lake view“ by Alfonso and discovered it's been watermarked by the author!

It looks like the image is not legally uploaded to Adobe Stock images, I'm nervous to use if it there's a copyright violation.

Can you please check on this image AdobeStock 213197003

- If this image is not to be sold, can you please refund 1 image-download to my account?

Best regards,

Bob

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi B. F.,

    Thank you for reporting this asset. I've granted you a replacement license for the asset and will report this to our contributor relations team. I checked a few of the other assets in this contributor's portfolio and it seems this is the only one with this issue.

    EBQ

    Sheena Kaul I got this.

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    June 26, 2019

    Hi B. F.,

    Thank you for reporting this asset. I've granted you a replacement license for the asset and will report this to our contributor relations team. I checked a few of the other assets in this contributor's portfolio and it seems this is the only one with this issue.

    EBQ

    Sheena Kaul I got this.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      June 26, 2019

      I think that this was more an omission by the account holder and an error by the stock moderator. Looking into other pictures of this contributor, I see that most of the pictures are +-50 Miles from that location. So he seams to be a local of that region (I know the region...). I doubt, however, that he is a new contributor as the current moderation team is quite strict and effective.

      ABAMBO | Hard- and Software Engineer | Photographer
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        June 26, 2019

        No need to be nervous! Friendly Adobe staff will grant you a credit for the picture. Please choose a different one of that nice lake.

        And the picture does not meet the requirements for Adobe stock, so it will be taken down.

        Looping in Sheena Kaul​ for expert advice.

        ABAMBO | Hard- and Software Engineer | Photographer
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