Urgent: Adobe IP Case 963612 – archived Fotolia licence needed for Asset 90816138

Hello,

I need help with an existing Adobe Stock Intellectual Property case: Case ID 963612.

The case concerns an old Fotolia licence for Asset ID 90816138. I licensed the image through my former Fotolia account, but the historical Fotolia licence history is no longer accessible in my current Adobe account.

Adobe requested additional information from me on 21 August 2026, and I provided everything requested the same day. I have followed up several times since then but have not yet received an update.

A rights-management company is waiting for Adobe's verification and has now set a new response deadline of 7 September 2026.

Could an Adobe employee please check whether Case 963612 can be reviewed or routed to the team that has access to archived Fotolia licence records?

Thank you very much.

Andreas