URGENT!!! Please Stop Trying to Bill Me After I Cancelled My Free Trial. Thank You

Question

Hello. I hope you are well.

Many weeks ago, I decided to check out Adobe stocks because I needed a reliable place to get clip arts.

Since it has a free trial, I decided to sign up for it. On doing that, I discovered that the clip arts can only be edited in Adobe illustrator, an app I do not have access to.

So, I decided to end my trial since I cannot use what I get from Adobe Stocks.

It has been at least 3 weeks since then and almost everyday, I get notifications that Adobe is attempting to charge my card.

The option to delete the card is not there and I cannot access the 'manage plan' page because an error message pops up saying that I need to update my payment method, and implies that I pay $32 before I can manage my plans.

I also cannot delete my account to end the constant billing attempts because "I need to cancel my plan first".

I have not used any of the stock credits since the time I excitedly signed up for the trial. Now it seems like am stuck and can't move forward.

I would appreciate it if you cancelled the plan and stop the billing on you end. I would also like to delete my account since I cannot use the assets you offer because I do not have Adobe Illustrator.

Thank you.

Alex37506451b30y · Accepted Answer

I reached out to customer care on X (@AdobeCare) and the issue has been resolved.

Abambo · Answer

You cannot cancel your subscription, as long as there is a payment failure. As you can't cancel, you have a subscription and Adobe tries to charge your card. Seems logical to me.

To solve this situation, you need to contact Adobe customer care. A cancel cannot be done here on this forum. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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