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M
maxmor1971
Participant
September 28, 2018
Answered

URGENT: Problem with Account

  • September 28, 2018
  • 3 replies
  • 408 views

I changed the credit card, but the account is locked.

    Correct answer WendellaBee

    Thanks Massimiliano,

    I'm going to report this to our engineering team. Let me send you a private message for additional information.

    EBQ

    3 replies

    F
    Freelancerfozlu
    Participant
    August 15, 2025

     To say I see this problem in my account? How to solve?

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    August 15, 2025

    Probably just a temporary issue with your internet connection - try again later.

    Jill C., Forum Volunteer
    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    September 28, 2018

    Hi MM,

    This message appears when your subscription has been suspended due to payment issue. I've looked up your account using the Adobe ID you use on the forums and see that the subscription is no longer suspended. Can you please log out of your browser, clear your history and sign in again? The message should no longer appear. If it does please reply to this thread so we can assist you further.

    EBQ

    M
    maxmor1971Author
    Participant
    September 28, 2018

    Hi EBQ,

    I deleted the history and left the account, but the problem remains.

    I have also changed the method of pagely, but the error remains

    Thanks

    Massimiliano Moriggi

    Il giorno ven 28 set 2018 alle ore 19:56 EvilBugQueen1 <

    forums_noreply@adobe.com> ha scritto:

    URGENT: Problem with Account created by EvilBugQueen1

    <https://forums.adobe.com/people/EvilBugQueen1> in Adobe Stock - View

    the full discussion <https://forums.adobe.com/message/10647095#10647095>

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    September 28, 2018

    Thanks Massimiliano,

    I'm going to report this to our engineering team. Let me send you a private message for additional information.

    EBQ

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    September 28, 2018

    Hi Massimiliano,

    We apologize for the inconvenience caused to you.

    Can you please translate the error message in English?

    You may also contact Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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