Urgent: Refund for a single stock image

Hi @Unitas Youth Zone,

If someone licensed an asset on demand with your account the purchaser would have been shown the price and then needed to confirm the purchase, so the purchase was intentional. It also appears that you are using a personal entitlement for your subscription and possibly sharing the subscription with others which will make managing these types of purchases difficult to monitor as anyone signed in with this profile will be able to purchase on demand with the payment method associated with your account. You may want to consider creating a team subscription which will allow you to monitor your account and share stock subscription or credit pack quota with other team members. Our customer care team can assist you with this recent on demand purchase and helping you find a subscription that works best for your organization.

Please contact customer care here:  https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.