Skip to main content
jessical952340
jessical952340
Participant
October 6, 2018
Answered

Urgently looking to cancel Stock subscription

  • October 6, 2018
  • 1 reply
  • 395 views

I'm currently subscribed to the Photography Plan which is all good but I'm desperately needing to cancel my Stock subscription.

I didn't realise I was subscribed for a full year until today. Looking to cancel, but can't since it says there's a problem with my payment option despite money being deducted on the same day every month since November 2017. Money was deducted today and that's how I realised. I've updated my card and Paypal details, I still get errors. I'm desperately looking to cancel this ASAP and possibly even get a refund, since I haven't even used a single stock image since the paid portion of the subscription started.

This topic has been closed for replies.
Correct answer twaritar3263062

Hi Jessica,

Please check your private message.

Regards,

Twarita

1 reply

jessical952340
jessical952340Author
Participant
October 8, 2018

Update:

I went into the support chat and enquired about this. After a few minutes I was told my sub was cancelled and refunded then had the chat immediately closed by the agent before I could ask any further questions. I'm glad that they responded so quickly and positively, but I was keen to ask if my payment details were correct since I was apparently getting payment errors and how much the refund was for, since ideally I was after a refund for the 11 months (no matter how unlikely). I will check my account tomorrow for activity but wanted to write this here in case this thread gets closed.

twaritar3263062
Community Manager
twaritar3263062Community ManagerCorrect answer
Community Manager
October 8, 2018

Hi Jessica,

Please check your private message.

Regards,

Twarita

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices