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melissap55741331
melissap55741331
Participant
Feb 13, 2019 4:10 AM UTC
Answered

Used credits on wrong stock footage

I accidentally used my credits on a stock video that looked similar to the one I really wanted to use my credits on and now I have no credits. I was curious if I could refund my credits somehow and get the correct stock footage this time. If anybody could help I would deeply appreciate it!

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 13, 2019 8:17 AM UTC

    Hi Melissa,

    I apologize as we don't have any way of unlicensing a file once it is licensed.

    Please Contact Customer Care for refund requests.

    Regards,

    Sheena

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    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 13, 2019 8:17 AM UTC

    Hi Melissa,

    I apologize as we don't have any way of unlicensing a file once it is licensed.

    Please Contact Customer Care for refund requests.

    Regards,

    Sheena

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