UV problem on 3D stock for adobe dimension

Forum|Forum|7 years ago
March 14, 2018
2 replies
339 views

I purchased this 3D item 187362789 and it won't allow me to place a decal on its surface. Its most likely a UV error on the model. If this can't be fixed, please can you credit my account back the £15 I paid? Thanks.

This topic has been closed for replies.

Correct answer WendellaBee

Hello Patrick,

In addition to Twarita's reply there have been some issues with the decal feature that the engineering team is working to resolve. We expect an update early next month.

EBQ

WendellaBeeCorrect answer

Adobe Employee

Hello Patrick,

In addition to Twarita's reply there have been some issues with the decal feature that the engineering team is working to resolve. We expect an update early next month.

EBQ

twaritar3263062

Community Manager

Hi Patrick,

I really apologize for the inconvenience caused to you. Let me get this file checked for you by our product team. I will update you as soon as I hear from them. Appreciate your patience.

Regards

Twarita

twaritar3263062

Community Manager

Hi Patrick,

We have checked the above-mentioned file(3D model) with our product team and found that the file is faulty/ having some defects. We really apologize for the trouble you have faced with this file.

I have added 1 image license to your account so that you may use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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