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L
lorihoran
Participant
March 10, 2018
Answered

"Vector" art contains rasterized images

  • March 10, 2018
  • 4 replies
  • 675 views

The last three images I downloaded as AI files contained low resolution raster images. Doesn't anyone do a quality check on these items? There's no way to find out if this is the case until you download the file, and there doesn't seem to be any recourse if the image is not as described.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Lori,

You may also Contact Customer Care for more details regarding your issue.

Regards,

Sheena

4 replies

G
geoffreyr44828770
Participant
November 3, 2022

I experienced the same issues and Adobe Care never came back to me.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 3, 2022

I don't see any recent support cases for you. Please use the link above to contact customer care.

I am locking this post. If you require additional assistance, if customer care is not responsive, please start a new post.

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 23, 2018

    Hi Lori,

    You may also Contact Customer Care for more details regarding your issue.

    Regards,

    Sheena

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    March 12, 2018

    Hi Lori,

    Can you please confirm the asset ID numbers of the files you are having issues with? Also what Adobe Creative Cloud application are you using to view these files.? This information will help us better troubleshoot the issue for you.

    Thanks!

    EBQ

    J
    joon.Stock
    Participating Frequently
    March 12, 2018

    Are we referring to 136193720, 137466200, 103006571?

    I will run them through content management team.

    Regards,

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