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Chloe286246902mqj
Participant
March 1, 2023
Answered

Vector image blank

  • March 1, 2023
  • 1 reply
  • 326 views

I licensed file no. 226263393 and the ai file opens as blank within Adobe Illustrator (see screenshot), please advise. None of the other vectors I've downloaded are having this problem. 

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

It looks like the layout was broken. I was able to find the layers in the top right when I zoomed out to 3% in Adobe Illustrator.

1 reply

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Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
March 1, 2023

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

It looks like the layout was broken. I was able to find the layers in the top right when I zoomed out to 3% in Adobe Illustrator.

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