Skip to main content
juseve
Participant
April 10, 2022
Answered

Vector image isn't vector

  • April 10, 2022
  • 3 replies
  • 2728 views

How do you resolve with Adobe or where do you report it, that an image that was supposed to be a vector is just an image in illustrator and its not even embedded? I know I only want vectors, so did I just waste a download?

https://stock.adobe.com/images/silhouette-of-diver-coral-reef-and-underwater-cave-on-a-blue-sea-background-vector-illustration/194099158?prev_url=detail

 

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

3 replies

Participating Frequently
September 22, 2022

I also downloaded an image that is was supposed to be a vector file but was just an image with a clipping mask, happens to me a few times, I can i resolve this when it happens?

 

juseve
juseveAuthor
Participant
September 23, 2022

reply for help & quote or link to exact file so Adobe can verify problem & credit you 

Participating Frequently
September 23, 2022

https://stock.adobe.com/images/old-nautical-map-light-template/232946287

 

This is the image that was ordered, it is listed as ai and eps, but it is just an image and a clipping mask

Contributor1Community ManagerCorrect answer
Community Manager
April 11, 2022

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

WendellaBee
Adobe Employee
Adobe Employee
April 11, 2022