Vector image isn't vector

Forum|Forum|3 years ago
April 10, 2022
3 replies
2728 views

How do you resolve with Adobe or where do you report it, that an image that was supposed to be a vector is just an image in illustrator and its not even embedded? I know I only want vectors, so did I just waste a download?

https://stock.adobe.com/images/silhouette-of-diver-coral-reef-and-underwater-cave-on-a-blue-sea-background-vector-illustration/194099158?prev_url=detail

AdobeStock_194099158.zip

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Correct answer Contributor1

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

C

christopher26251268s85m

Participating Frequently

I also downloaded an image that is was supposed to be a vector file but was just an image with a clipping mask, happens to me a few times, I can i resolve this when it happens?

juseveAuthor

Participant

reply for help & quote or link to exact file so Adobe can verify problem & credit you

C

christopher26251268s85m

Participating Frequently

https://stock.adobe.com/images/old-nautical-map-light-template/232946287

This is the image that was ordered, it is listed as ai and eps, but it is just an image and a clipping mask

C

Contributor1

Correct answer

Community Manager

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.