Very Poor Customer Service

Forum|Forum|8 years ago
March 5, 2018
1 reply
387 views

I have not experienced a customer service experience this poor since I called my cable company 10 years ago. I am extremely disappointed and outraged about this. Estimated wait time to speak to a customer service representative is over an hour. We haven't even gotten access to the stock photos and I'm already told to wait in line. Judging by the number of other complaints, providing customer service seems to be a real problem.

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Virva,

I believe you're referring to a teams subscription for Adobe Stock but I've checked under the Adobe ID on the forums and it doesn't have any stock subscription on it.

Please send me the Adobe ID in a private message under which you believe the subscription was purchased so that we can check and let you know.

Regards,

Sheena

twaritar3263062

Participating Frequently

Hi Virva,

I apologize for the poor experience. Could you please elaborate on your issue so that I can assist you further?

Regards

Twarita

vkh86174862Author

Participant

CA Technologies has licensed the Adobe CC users with access to Adobe Stock. Nobody seems to be able to access the photos. The system is still trying to charge for each image.

Sheena KaulCorrect answer

Legend

Hi Virva,

I believe you're referring to a teams subscription for Adobe Stock but I've checked under the Adobe ID on the forums and it doesn't have any stock subscription on it.

Please send me the Adobe ID in a private message under which you believe the subscription was purchased so that we can check and let you know.

Regards,

Sheena

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