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SEM_AIIB
Known Participant
Jun 3, 2019 4:09 AM UTC
Answered

Video error

Hi. I have a plan with credits and downloaded a number of videos (all in .mov format). All play except video 206135476. I am trying to view it on a Windows 10 computer. I get an error message saying "unsupported file type" and "missing codec", yet all the other .mov videos I downloaded on the same day play without error. Any suggestions? Could the specific video be corrupted? Thanks for any help. Craig

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    joon.StockCorrect answer
    Participating Frequently
    Jun 3, 2019 10:59 PM UTC

    Sorry for you inconvenience, I have noticed the error on full downloaded video, I have credited back one video (HD) license on your account.  We will follow up on further analysis on content.

    Best regards,

    View reply

    6 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jun 4, 2019 8:10 AM UTC

    Missing codec is not per se an indication of a corrupted file. I use MediaInfo for getting info on video and sound files when having problems.

    Also VLC (https://www.videolan.org/vlc/index.html ) can be used to test if the video plays. Most of the videos play with VLC, even if the OS does not support the codec.

    Windows 10 is particularly picky with some codecs.

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    ABAMBO | Hard- and Software Engineer | Photographer
    SEM_AIIBAuthor
    Known Participant
    Jun 4, 2019 8:16 AM UTC

    Thanks very much for your prompt attention to this, and your suggestion. I have been credited with one video to download.

    Much appreciated

    Craig

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jun 4, 2019 8:19 AM UTC

    craigh10979681  wrote

    I have been credited with one video to download.

    I know. But the tools will help anyhow...

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    ABAMBO | Hard- and Software Engineer | Photographer
    joon.StockCorrect answer
    Participating Frequently
    Jun 3, 2019 10:59 PM UTC

    Sorry for you inconvenience, I have noticed the error on full downloaded video, I have credited back one video (HD) license on your account.  We will follow up on further analysis on content.

    Best regards,

    Translate
    SEM_AIIBAuthor
    Known Participant
    Jun 4, 2019 8:15 AM UTC

    Thanks very much for your prompt attention, and the resolution of this issue.

    Much appreciated

    Craig Harrison

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