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Participant
May 14, 2021
Question

Video Return

  • May 14, 2021
  • 1 reply
  • 141 views

I went on Adobe Stock for a beach video, i klicked on it but I didn't want to buy it. Can I return the video and get my money back?

 

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1 reply

Abambo
Community Expert
Community Expert
May 14, 2021

I moved this to the Stock forum.

 

No, you can't return a license. Before licensing you got a warning and a price indicarion. 

 

You should contact Adobe customer contact and negotiate the eventuel refund. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer