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Justine298461278vtz
Participant
June 23, 2023
Answered

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the

  • June 23, 2023
  • 3 replies
  • 1285 views

I purchased a pack of 80 credits and have 68 left. Yesterday afternoon (after licensing multiple vectors using my credits) I attempted to license a vector and received this error message: 

"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

I'm receiving the same error message today, regardless of what I attempt to license. Does anyone have a phone number for support that will put me through to a real person? Or a solution?

 

Thanks!

Correct answer Justine298461278vtz

Using an incognito window in Chrome solved the problem.

3 replies

J
Justine298461278vtzAuthorCorrect answer
Participant
June 23, 2023

Using an incognito window in Chrome solved the problem.

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 23, 2023

Hi @Justine298461278vtz, could you please share with me the asset ID of the file that you were trying to license when you saw the error? I want to check something and that will help me look into this. It may be affecting others. Thanks!

J
Justine298461278vtzAuthor
Participant
June 23, 2023

Hi @WendellaBee , it's not the asset. It was happening with every asset I tried to license. I spoke with support and was told it was likely an issue with the cache. Using the incognito window worked.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 23, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare
https://www.zdnet.com/article/follow-schofields-three-laws-of-computing-and-avoid-disasters/

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 23, 2023

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Stock forum so that proper help can be offered.

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