We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the.

Question

Can somebody please help me, I keep on getting a "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service." error. I tried searching for a solution within the community, but can't find the right solution. And if I want to upgrade to a different plan, I get an "Error" page.

Thank you!

Riya123 · Answer

Hi @Lizette le Roux - Looks like for some reason the order AE02811000188CZA you placed was not successful and you have not been charged for the order. The status still shows as payment pending . That may be the reason why you seeing this error. I can also see that there was an email sent to you on this with details but for some reason it was bounced back.

I would suggest calling customer care and canceling this one if not already canceled and purchasing a fresh plan.

You could reach customer care at - https://helpx.adobe.com/contact.html or Please call your Adobe Store region from Monday through Friday, between 9am – 5pm (local time): South Africa: 0800 007031 . They should also be able to help with updating the email if needed so that the emails get delivered to you. Hope this helps. Thanks.

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