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Participant
July 20, 2018
Answered

Website Problems

  • July 20, 2018
  • 1 reply
  • 393 views

Hi I'm using the Stock website on Windows 10.  Have seen this problem on two different PC's.  Have also tried using Chrome and Firefox, but still the following problem persists.

When I do a search the 2nd page of results will not load.  Just get an error message. This has been happening for about 3 or 4 weeks.  Looking to report it to someone that can raise the bug.

Thanks, David

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi David,

    Sorry to hear that you are facing issues with Adobe Stock services.

    Are you running Kaspersky Anti-virus software on your system? If yes, please follow the steps as mentioned in the document: WORKAROUND: Unable to see search results

    Also, I would request you to try and use a different browser for the issue. In case the issue still persists, you may want to try whitelisting stock.adobe.com.

    Please let us know if this solves your issue.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    July 20, 2018

    Hi David,

    Sorry to hear that you are facing issues with Adobe Stock services.

    Are you running Kaspersky Anti-virus software on your system? If yes, please follow the steps as mentioned in the document: WORKAROUND: Unable to see search results

    Also, I would request you to try and use a different browser for the issue. In case the issue still persists, you may want to try whitelisting stock.adobe.com.

    Please let us know if this solves your issue.

    Regards,

    Twarita

    SugarwebAuthor
    Participant
    July 20, 2018

    Twarita thank you, yes we do run Kaspersky.  Brilliant I'll try your suggested workaround.  Thanks

    twaritar3263062
    Participating Frequently
    July 20, 2018

    You are welcome!