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Sugarweb
Participant
Jul 20, 2018 1:57 PM UTC
Answered

Website Problems

Hi I'm using the Stock website on Windows 10.  Have seen this problem on two different PC's.  Have also tried using Chrome and Firefox, but still the following problem persists.

When I do a search the 2nd page of results will not load.  Just get an error message. This has been happening for about 3 or 4 weeks.  Looking to report it to someone that can raise the bug.

Thanks, David

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jul 20, 2018 2:40 PM UTC

    Hi David,

    Sorry to hear that you are facing issues with Adobe Stock services.

    Are you running Kaspersky Anti-virus software on your system? If yes, please follow the steps as mentioned in the document: WORKAROUND: Unable to see search results

    Also, I would request you to try and use a different browser for the issue. In case the issue still persists, you may want to try whitelisting stock.adobe.com.

    Please let us know if this solves your issue.

    Regards,

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jul 20, 2018 2:40 PM UTC

    Hi David,

    Sorry to hear that you are facing issues with Adobe Stock services.

    Are you running Kaspersky Anti-virus software on your system? If yes, please follow the steps as mentioned in the document: WORKAROUND: Unable to see search results

    Also, I would request you to try and use a different browser for the issue. In case the issue still persists, you may want to try whitelisting stock.adobe.com.

    Please let us know if this solves your issue.

    Regards,

    Twarita

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    SugarwebAuthor
    Participant
    Jul 20, 2018 2:42 PM UTC

    Twarita thank you, yes we do run Kaspersky.  Brilliant I'll try your suggested workaround.  Thanks

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 20, 2018 2:53 PM UTC

    You are welcome!

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