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Participant
February 7, 2022
Answered

What a joke

  • February 7, 2022
  • 1 reply
  • 185 views

I'm actually amazed at how stupid the adobe stock terms & rules are..I signed up for a few images, didn't read the 5000 pages of T&Cs (yes my fault) I go to cancel early and it's telling me I have to pay hundreds of pounds to cancel so I let it roll thinking maybe in the future i'll use the credits..I come back today 6-8 months later and the cancellation cost is much less (35£) and on the cancellation page it tells me i'll lose my 95 credits that have built up over the last 12 months like wtf?  What kind of animal thought this would be a good idea?  I'm actually baffled at how some of these companies operate.  No wonder piracy against this company is through the roof if this is the way they deal with their paying customers.

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Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
February 7, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.