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BookCoverNinja
Participant
March 16, 2018
Answered

What am I paying monthly for!?!?!

  • March 16, 2018
  • 1 reply
  • 2135 views

It appears that Adobe keeps taking $29.99 from my PayPal account every month...but I don't get any credits for it.


What gives?

Is there some kind of "cap" on how many credits I can have? And if so, how is that FAIR?

If that is the case, what the heck am I paying for then...?

And why does it seem like Adobe is STEALING credits from me...?

The other day, I log in and I have 188 credits...today I log in and it's 178...huh?

I haven't used any...so what gives?

And please tell me WHY Adobe feels it's right to keep charging me EVERY month only for my credits to stay the same?!?!!

If I pay for the credits...I should be able to use them when I feel like it.

This doesn't seem fair...and as a loyal Adobe Stock and CC customer...I feel ripped off.

Adobe is literally taking $30 from me every month in return for NOTHING. Not exactly the way to keep a customer around.

I want an answer...and either the credits...or a refund. This is crazy...

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Lou,

    I totally understand your frustration and I am able to very well relate the reasoning that you're providing for your account and Stock licenses that you've paid for.

    I would request you to please refer to the FAQ: Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock? where you can find more information on our terms and license use.

    These are product decisions which are already mentioned when you subscribe to the plan.

    Regards,

    Sheena

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 16, 2018

    Hi Lou,

    I am sorry that you had such a poor experience, I would like to inform that all Stock assets are valid until one year from the date they were added to the customer's Stock account and that is the reason you have been seeing a reduction in your assets.

    To avoid losing images before they expire, I would request you to download the assets that are being added every month to your account. The downloaded assets always remain in your license history.

    You may also reach out to the support team Support FAQ: How can I contact Adobe for support? for assistance.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    B
    BookCoverNinjaAuthor
    Participant
    March 16, 2018

    I understand what you are saying...I'm just not sure it's factual.

    Is there a way I can see a breakdown of my credits over the life of my account?

    Like what I had one month...what I used...and what was subtracted.

    It sure feels like Adobe Stock is doing nothing more than stealing $29.99 from me every month...month after month.

    Here's my other question...what happens if I cancel my Paypal payments?

    Does that mean I lose access to my account and my credits?

    I have a hunch it would...which means Adobe is basically holding all the credits I've purchased "hostage".

    Again...not exactly how I like being treated by a company I pay $80/month to.

    I'd like an explanation as to WHY there is a limit on credits and WHY they expire. I've paid my MONEY...for credits...what does it matter WHEN I use them? You still have my MONEY...but I have no credits.

    Again...doesn't feel like I'm being treated FAIRLY as a customer.

    These aren't tangible objects we're talking about...it's not good with an expiration date sitting on a shelf. It's a credit...for a virtual, digital good. Not even that...a credit to LICENSE a digital image.

    Your "solution" is anything but a solution.

    I use the credits based on NEED....there are times where I will go months without needing any...and then NEED alot of them in a short period of time.

    You're suggesting I just randomly license images/graphics "in case" I need them later....????

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 19, 2018

    Hi Lou,

    I totally understand your frustration and I am able to very well relate the reasoning that you're providing for your account and Stock licenses that you've paid for.

    I would request you to please refer to the FAQ: Stock Licensing & terms FAQ: Where can I find the terms and licensing information for Adobe Stock? where you can find more information on our terms and license use.

    These are product decisions which are already mentioned when you subscribe to the plan.

    Regards,

    Sheena

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