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markl31714968
Inspiring
Jan 15, 2018 11:36 PM UTC
Answered

What happened to my Stock Credits?

I have been saving my 10 image a month stock images and when I renewed my Adobe license they are gone.  What's up with that.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jan 16, 2018 3:15 PM UTC

    Hi Mark,

    I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

    Regards,

    Sheena

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    6 replies

    cyNickalCyn
    Participant
    Sep 11, 2018 11:02 PM UTC

    Wow, what a rip off! Thanks cheapskate, Adobe.

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      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      Jan 16, 2018 3:15 PM UTC

      Hi Mark,

      I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.

      You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

      Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

      Regards,

      Sheena

      Translate
      markl31714968Author
      Inspiring
      Jan 28, 2018 1:53 PM UTC

      So I understand.  I did not order more stock images as I kept getting 10 a month, I did not let my adobe creative cloud laps, but I lose the photos?

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      Sheena Kaul
      Sheena Kaul
      Legend
      Jan 29, 2018 3:21 PM UTC

      Hi Mark,

      You will have access to your unused licenses only till the time your subscription is active.

      Regards,

      Sheena

      Translate
      Brad Lawryk
      Brad Lawryk
      Legend
      Jan 16, 2018 12:20 AM UTC

      Did you cancel at any time?

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