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markl31714968
Inspiring
January 15, 2018
Answered

What happened to my Stock Credits?

  • January 15, 2018
  • 3 replies
  • 1050 views

I have been saving my 10 image a month stock images and when I renewed my Adobe license they are gone.  What's up with that.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Mark,

    I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

    Regards,

    Sheena

    3 replies

    C
    cyNickalCyn
    Participant
    September 11, 2018

    Wow, what a rip off! Thanks cheapskate, Adobe.

      Sheena Kaul
      Sheena KaulCorrect answer
      Legend
      January 16, 2018

      Hi Mark,

      I have checked your account and your Adobe Stock plan for 10 images/month shows to be cancelled and that is the reason why your licenses no longer show up in your account.

      You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

      Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

      Regards,

      Sheena

      M
      markl31714968Author
      Inspiring
      January 28, 2018

      So I understand.  I did not order more stock images as I kept getting 10 a month, I did not let my adobe creative cloud laps, but I lose the photos?

      Sheena Kaul
      Sheena Kaul
      Legend
      January 29, 2018

      Hi Mark,

      You will have access to your unused licenses only till the time your subscription is active.

      Regards,

      Sheena

      Brad Lawryk
      Brad Lawryk
      Legend
      January 16, 2018

      Did you cancel at any time?

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