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Crelis79
Crelis79
Participant
January 23, 2019
Answered

When i cancel my subscription of Adobe Stock - 10

  • January 23, 2019
  • 1 reply
  • 358 views

Hi,

When i cancel my subscription of Adobe Stock - 10, what happens with my 119 saved credits?

And also with my License history?

This topic has been closed for replies.
Correct answer WendellaBee

Hi C. v. I.,

When you cancel your subscription your unused licenses will remain available to you for a 7 day grace period or the end of your next billing period, whichever is longest. You will retain your license history even after you cancel your subscription.

EBQ

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
January 23, 2019

Hi C. v. I.,

When you cancel your subscription your unused licenses will remain available to you for a 7 day grace period or the end of your next billing period, whichever is longest. You will retain your license history even after you cancel your subscription.

EBQ

Crelis79
Crelis79Author
Participant
January 23, 2019

Ok, so the best thing is to download all 119 images before i lose my unused licenses.

Not really a customer-friendly way I think!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 23, 2019

It is probably not what you like, but it’s like that in the subscription conditions. 119 images are a year full of stock.

This happens also to me with vouchers ... most of them are only valid for a limited time.

ABAMBO | Hard- and Software Engineer | Photographer
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