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WendellaBee
WendellaBeeCorrect answer
Inspiring
Jan 23, 2019 6:14 PM UTC

Hi C. v. I.,

When you cancel your subscription your unused licenses will remain available to you for a 7 day grace period or the end of your next billing period, whichever is longest. You will retain your license history even after you cancel your subscription.

EBQ

3 replies

WendellaBee
WendellaBeeCorrect answer
Inspiring
Jan 23, 2019 6:14 PM UTC

Hi C. v. I.,

When you cancel your subscription your unused licenses will remain available to you for a 7 day grace period or the end of your next billing period, whichever is longest. You will retain your license history even after you cancel your subscription.

EBQ

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Crelis79
Crelis79Author
Participant
Jan 23, 2019 6:23 PM UTC

Ok, so the best thing is to download all 119 images before i lose my unused licenses.

Not really a customer-friendly way I think!

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Abambo
Community Expert
Community Expert
Jan 23, 2019 7:01 PM UTC

It is probably not what you like, but it’s like that in the subscription conditions. 119 images are a year full of stock.

This happens also to me with vouchers ... most of them are only valid for a limited time.

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ABAMBO | Hard- and Software Engineer | Photographer