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GVNGNS
Participant
January 8, 2023
Answered

When I press the ids of the products I have installed, I get an error like this:

  • January 8, 2023
  • 3 replies
  • 1704 views

When I press the ids of the products I have installed, I get an error like this:

Page not found
Sorry, that page doesn't exist
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all my products are like this what is the problem please help
    This topic has been closed for replies.
    Correct answer WendellaBee

    Please ensure that you are logged into the Adobe Stock website when you search. Your account is registered under a restricted country and not all assets will be available to you.

    3 replies

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    January 10, 2023

    Please ensure that you are logged into the Adobe Stock website when you search. Your account is registered under a restricted country and not all assets will be available to you.

    Legend
    January 10, 2023

    You may be in a country that blocks your content. What country are you in?

    kglad
    Community Expert
    Community Expert
    January 8, 2023

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    GVNGNS
    GVNGNSAuthor
    Participant
    January 8, 2023

    my problem is not solved. The videos I have uploaded still do not appear on istock. The id of a video I uploaded:
    https://stock.adobe.com/en/stock-photo/id/557108990

    kglad
    Community Expert
    Community Expert
    January 8, 2023

    what are you trying to do that explains your previous messages?