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K
kellyc89968201
Participant
March 1, 2018
Answered

When should I get my refund?

  • March 1, 2018
  • 1 reply
  • 1061 views

Hello!

I just cancelled my account and I want to know when should I get my refund?

This is my Invoice ID:

[Removed ID by Mod]

Happy if you can help me out.

Thank you!

This topic has been closed for replies.
Correct answer Beverley Gray

I didn't want to purchase that license, as I said before, I thought I was selecting my future plan.

Could you please help me with that?

Thank you so much! 


Hi Kelly

I'll ask the support team to refund the purchase made in error.

Kind regards

Bev

1 reply

Beverley Gray
Beverley Gray
Inspiring
March 1, 2018

Hi Kelly

You signed up for the 40 images/month plan where the first month is free, so there would be no refund.

It appears that you purchased an Extended license for image 193148372 which accounts for the charge of $79.99.

Kind regards

Bev

K
kellyc89968201Author
Participant
March 7, 2018

I saw this on the FAQ section and that is why I decided to cancel;

For pre-paid annual memberships, if you cancel within the first 30 days, you’ll receive a full refund. If you cancel after the first 30 days, you will get a refund of 50% of the remaining months. You will need to contact Customer Support to cancel.

For month to month memberships, you can cancel at any time, and your membership will end at the next month's billing cycle.

Okay, so I cancelled and I got charged anyways and I will not get a refund.

Can I at least have the $79.99 plan back?

Right now, I only have the free month.

I'm not really happy about this service as It's not really clear about prizing and refunds.

Waiting for your response.

Beverley Gray
Beverley Gray
Inspiring
March 7, 2018

Hi there

The charge of $79.99 is not for a subscription.  You purchased an Extended license for image 193148372. 

What's an extended license?

Standard licenses allow you to use the licensed image perpetually, but your print runs can't exceed 500,000 copies and you can't use the image on items that will be resold. (For example, you can't print it on a coffee mug that someone is going to sell). The print run limit doesn't apply when the image is only for display on websites, social media, or mobile applications. If you're going to do a large print run or use the asset in a resale scenario, you'll need to purchase an extended license. Note that extended licenses are not included in Adobe Stock subscription plans.

Did you intend to purchase this?

Also, do you have a link for the FAQ section about memberships that you quoted above?

Thanks

Bev

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