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Anita224919104eyp
Participant
January 5, 2022
Answered

When trying to add Adobe Stock API to a Service Account, we get a error code 400 from JIL

  • January 5, 2022
  • 1 reply
  • 687 views

Screen shot below. The error is "API configuration failed for service Stock SDK with code 400 from JIL. Please try again. We've tried multiple times over 3 days.

 

 

This topic has been closed for replies.
Correct answer Christopher at Adobe
Hi Anita,
 
We corresponded via email, but I will answer here as well. You cannot add Adobe Stock to a JWT service account unless you are a Stock for Enterprise customer. Since you have a subscription plan, that is not enterprise and therefore not eligible.
 
Some other products, such as PDF Services, offer JWT accounts, but those cannot be used with the Stock API. Instead, you may use the OAuth integration type, and have your users sign in with their personal login. This type of integration cannot be automated, however.
 
Here are more resources. If you are interested in become an Enterprise customer, please contact the team in the first link. 
 
 
Thanks,
Christopher

1 reply

A
Anita224919104eypAuthor
Participant
January 5, 2022

The Rep that created our account said that the Stock API is available for a Teams account and Enterprise. Is it possible that it's not working because the Stock API is only available for an Enterprise account?

Christopher at Adobe
Community Manager
Christopher at AdobeCommunity ManagerCorrect answer
Community Manager
January 5, 2022
Hi Anita,
 
We corresponded via email, but I will answer here as well. You cannot add Adobe Stock to a JWT service account unless you are a Stock for Enterprise customer. Since you have a subscription plan, that is not enterprise and therefore not eligible.
 
Some other products, such as PDF Services, offer JWT accounts, but those cannot be used with the Stock API. Instead, you may use the OAuth integration type, and have your users sign in with their personal login. This type of integration cannot be automated, however.
 
Here are more resources. If you are interested in become an Enterprise customer, please contact the team in the first link. 
 
 
Thanks,
Christopher
A
Anita224919104eypAuthor
Participant
January 5, 2022

Thank you Christopher for the assistance.

 

 

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