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Zoe Faizi
Participant
Dec 27, 2018 6:01 AM UTC
Answered

Where are my 10 free stock photos?

I used one free photo from the 10 free stock photos that I was allocated and now I don't know what happened to my other 9 free photos. I wanted to download another photo and was charged for it even though I should still have 9 free.

Anyone else have this problem?

Thanks

Zoe

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 27, 2018 11:28 AM UTC

    Hi Zoe,

    Sorry to hear that.

    I have checked your account details and noticed that you were allocated with some free standard assets(10) under your team's account on 10/24/2018, of which you have only downloaded 1 asset and the remaining got expired on 11/24/2018.

    The asset which you have downloaded on 12/17/2018 is an on-demand asset and that is the reason you were being charged an additional amount.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 27, 2018 11:28 AM UTC

    Hi Zoe,

    Sorry to hear that.

    I have checked your account details and noticed that you were allocated with some free standard assets(10) under your team's account on 10/24/2018, of which you have only downloaded 1 asset and the remaining got expired on 11/24/2018.

    The asset which you have downloaded on 12/17/2018 is an on-demand asset and that is the reason you were being charged an additional amount.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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