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Participant
June 16, 2017
Answered

Where in the fine print?

  • June 16, 2017
  • 1 reply
  • 193 views

I have accumulated 100+ images in my monthly plan. I was told that If I cancel my subscription I will not be able to download them, so I would lose roughly 10 months x $40 (aus dollars) and it seems unreasonable. if it is explained somewhere I would like to know where, I would not have accumulated so many images.

Now I have to try to anticipate what I might need in the next few months (almost an impossible task) and get those pictures, then cancel.

If it helps someone else here we go in a simple fashion: When you cancel you subscription you can not download any accumulated images according to the support operator who very professionally gave me the bad news.

I hope it helps.

Ric

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Ric,

    Please see the details below:

    You can also refer Common Questions, Adobe Stock

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    June 16, 2017

    Hi Ric,

    Please see the details below:

    You can also refer Common Questions, Adobe Stock

    Regards,

    Sheena