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Known Participant
Mar 28, 2017 9:05 AM UTC
Answered

Where is my photos? Help!!!

Last month I had 18 photos and I did not download no photos! where is my photos?

Help!!!

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Mar 28, 2017 9:14 AM UTC

    Hi there

    As your Stock plan was cancelled the credits are no longer available.

    See Common Questions, Adobe Stock

    If I cancel my membership, can I still use any unused licenses in my account?

    No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

    Can I use the assets even after I cancel my membership?

    Yes. Once you have licensed an asset, the license is permanent. You can use the assets you buy regardless of your membership status.

    Kind regards

    Bev

    7 replies

    PC-GuiaAuthor
    Known Participant
    Jun 26, 2017 9:01 AM UTC

    Hello :-)

    Please, i need help!

    ​

    ​I updated the credit card number as always gave it error.

    ​The name and address of the card is the same as always

    Help!

    ​

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    Beverley Gray
    Inspiring
    Jun 26, 2017 9:10 AM UTC

    Hi there

    Please contact our support team for billing assistance - see Adobe Customer Support

    Kind regards

    Bev

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Mar 28, 2017 9:14 AM UTC

    Hi there

    As your Stock plan was cancelled the credits are no longer available.

    See Common Questions, Adobe Stock

    If I cancel my membership, can I still use any unused licenses in my account?

    No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

    Can I use the assets even after I cancel my membership?

    Yes. Once you have licensed an asset, the license is permanent. You can use the assets you buy regardless of your membership status.

    Kind regards

    Bev

    Translate
    PC-GuiaAuthor
    Known Participant
    Mar 28, 2017 9:18 AM UTC

    I pay monthly for adobe.

    I cant download any photo.

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    PC-GuiaAuthor
    Known Participant
    Mar 28, 2017 9:21 AM UTC

    As I paid monthly, am I entitled to 10 free photos per month?

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