Where is my purchased stock video?

Forum|Forum|3 years ago
December 13, 2022
2 replies
155 views

I purchased a licence for a video clip, after it failed multiple times it eventually went through. However the clip didnt go into my library, I have the receipt and the payment processed but the clip has no option to download, if I return to it on the stock page it says I still have to buy it. Its not in my library.

How do I access it?

Licensing

This topic has been closed for replies.

WendellaBee

Adobe Employee

Hi @Mark26759546jwi9,

There may have been a problem with your purchase, please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

M

Mark26759546jwi9Author

Participant

Thank you so much, the chat icon was missing on my browser I was losing my mind trying to get in touch with someone yesterday, incognito revealed it and that might be the biggets help here yet. Thank you!

B