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michaelw36664653
michaelw36664653
Participant
March 10, 2018
Answered

Why are the credits I paid for gone?

  • March 10, 2018
  • 2 replies
  • 1572 views

I had a membership in Adobe Stock and had acquired over 120 credits. I had canceled my subscription as I was not using credits as fast as I was accumulating them (Abode caps what you can bank at 120 credits -- ??? strange because I am paying for them).

When I logged on today to get an image, I found all my credits are now gone.

How do I get a refund for the credits I purchased (which Adobe DID NOT deliver) or get my credits reinstated to my account?

      Correct answer twaritar3263062

      Unfortunately, your contact links just keep directing me back to the user forums -- obviously Adboe has no interest in talking to their upset customers who are basically being extorted by subscribing to Adobe Stock.

      I was in a meeting this morning with about 20 design professionals and almost half of them stated they have experienced this same problem: paying for credits only to learn they lose the credits and their money when they cancel their subscriptions.

      I will just wait for the class-action lawsuit to get my money back.


      Hi Michael,

      Sorry to hear that you are facing troubles reaching our support team. Please see the private message for more details.

      Regards

      Twarita

      2 replies

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      June 16, 2023

      Locking this thread from 2018.

      ABAMBO | Hard- and Software Engineer | Photographer
      twaritar3263062
      Community Manager
      twaritar3263062Community Manager
      Community Manager
      March 12, 2018

      Hi Michael,

      Sorry to hear that.

      I would like to inform that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription as per our Stock FAQs Common Questions about plans, purchasing, and availability, Adobe Stock

      Since the Stock subscription was cancelled, the remaining assets were forfeited.

      You may reach our support team for further assistance Support FAQ: How can I contact Adobe for support?

      If you face difficulties reaching support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

      Feel free to update this thread in case of any additional questions.

      Regards

      Twarita

      michaelw36664653
      michaelw36664653Author
      Participant
      March 12, 2018

      That is a horrible policy -- it really amounts to nothing more than extortion. I have to pay for licenses, but can't have more than 120 licenses, and if I cancel my subscription to keep from wasting money on licenses that I can't use, I lose all the licenses I have "paid" for.

      Thanks Adobe for bilking dollars out of small business.

        twaritar3263062
        Community Manager
        twaritar3263062Community Manager
        Community Manager
        March 12, 2018

        Hi Michael,

        I understand your concern that you have paid for images, however, you might not be aware of all the terms of Adobe Stock.

        Please contact our support team Support FAQ: How can I contact Adobe for support?  to check if they can provide you with some exception.

        If you face difficulties reaching support, please let me know so that I can assist you further.

        Regards

        Twarita

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