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ks21557925
Participant
Mar 9, 2018 5:46 PM UTC
Answered

Why are the watermarks not going away when I license something in Adobe Stock?

I have licensed several images and saved to my library, and it shows that they are licensed, but no matter what the watermark will not go away. Does anyone have any idea why this would be happening?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 23, 2018 12:49 PM UTC

    Hi there,

    Please Contact Customer Care for more troubleshooting.

    Regards,

    Sheena

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    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 23, 2018 12:49 PM UTC

    Hi there,

    Please Contact Customer Care for more troubleshooting.

    Regards,

    Sheena

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    Brad Lawryk
    Brad Lawryk
    Legend
    Mar 9, 2018 9:16 PM UTC

    How are you opening/downloading your files? Sounds like you are downloading the lo-res preview image.

    List the steps you are taking to download/use your images.

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