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shohamr69313002
shohamr69313002
Participant
September 28, 2017
Answered

Why can't I cancel my Adobe Stock trial? No cancel option! (still in trail)

  • September 28, 2017
  • 1 reply
  • 1272 views

i signed up for the adobe stock free trial, because the premise of 10 free images and being able to cancel within the first month looked good.

Now in the tail period want to cancel it, but there is no cancellation option in 'manage plan' (as you can see in image attached)

please cancel my adobe stock subscription.

Thank you,

shoham

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Shoham,

    I apologize for the troubles that you are facing while canceling your subscription.

    I just checked your account details and it seems that your Adobe Stock subscription is already canceled and that is why it is no more showing within your Adobe account management page.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    September 28, 2017

    Hi Shoham,

    I apologize for the troubles that you are facing while canceling your subscription.

    I just checked your account details and it seems that your Adobe Stock subscription is already canceled and that is why it is no more showing within your Adobe account management page.

    Regards,

    Sheena

    sharonm91866814
    sharonm91866814
    Participating Frequently
    July 5, 2018

    Hello I am having the same problem. Now I'm being charged $66.03 Canadian ($33.89 US) for a service I would like to cancel, but when I bring up my account and click manage plan there is no cancellation option available. Please cancel my plan now. If you have problems finding my account please advise.

    Regards

    Sharon

    twaritar3263062
    twaritar3263062
    Participating Frequently
    July 5, 2018

    Hi Sharon,

    Sorry to hear that you are facing troubles while cancelling your Adobe Stock subscription.

    I checked your account details and was unable to find any subscription under the Adobe ID shared in the forums.

    Is there any other Adobe ID under which there is an active Stock subscription? If yes, please share the Adobe ID with me in a private message so that I can further assist you.

    Regards,

    Twarita

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