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Participant
February 22, 2023
Answered

Why does my Adobe Stock account say "No Plan"?

  • February 22, 2023
  • 1 reply
  • 1630 views

I am on a 10 image per month plan and I belive I had about 3 images available. But now I go to download an image and it says I have to buy the image. When I check the account, it says "No Plan". Yet, when look at all my Adobe plans, it shows that I have an active Adobe Stock plan with the next payment on March 3.

 

I don't understand why it's saying "No Plan".

This topic has been closed for replies.
Correct answer WendellaBee

For anyone encountering this issue please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

1 reply

WendellaBee
Adobe Employee
Adobe Employee
February 22, 2023

@default48ml7fecry71 I'm not sure why you weren't seeing the subscription quota but if you refresh the page you should see it now.

Participant
February 23, 2023

Thanks. Got it now.