Why doesn't Stock properly label whether something is an image or an editable graphic?

Forum|Forum|22 days ago
March 23, 2026
3 replies
72 views

When I download stock graphics, half the time it is an editable graphic but the other half, it is simply an image. They are listed/descripted/labeled the exact same in Stock. It is a waste of money.

For example, I downloade File #: 1938249495 expecting to easily pull out one of the icons, but it’s an image so I’ll need to image trace, etc. to have it usable. For comparison, File #: 201379547 when downloaded is fully editable graphics.

Am I doing something wrong or is this yet another Adobe issue to continuously deal with?

C

Contributor1

Community Manager

Hello @IIAG, I've sent the details of 1938249495 to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

For a refund/credit return please reach out to our customer care team below:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

yamato713108855

Community Expert

@Contributor1

Let's have a staff member check it.

M

Mar5F9F

Participant

I have same issue too, for file #1942260536 is labeled as svg when in fact it is just a jpeg that has been placed and exported as svg. this is misleading.

C

Contributor1

Community Manager

Hello @Mar5F9F, I've sent the details of 1942260536 to be reviewed internally. Thank you for the report and sorry for the problem with the asset.

For a refund/credit return please reach out to our customer care team below:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

M

Mar5F9F

Participant

thank you @Contributor1 but unfortunately the virtual assistant is virtually useless at helping me get the refund. it does not understand the problem or this type of problem is not included in their problem solving.

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