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emmac5058173
Participant
April 23, 2018
Answered

Why have my standard licences expired ?

  • April 23, 2018
  • 2 replies
  • 662 views

Hi, I licenced 10 images last year with a standard licence. I was told that even if i cancelled my subscription the licence was permanent. Why then when i look in my licence library do i have the option to licence again and why do my photos now have the watermark on them ? I cancelled my subscription soon after i had licenced my chosen images. I'm confused

This topic has been closed for replies.
Correct answer emmac5058173

Hi Emma

When you download the image from your License History the watermark will be removed.

Thanks

Bev


So it is !

Thankyou so much Bev. Problem solved.

Many Thanks

Emma

Sent from Mail for Windows 10

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
April 23, 2018

Hi Emma,

The assets you licensed, which you can find in License History under your profile on the Stock site, are still licensed.

EBQ

E
emmac5058173Author
Participant
April 24, 2018

But because i cancelled my subscription they expired ....is that right ?

What if i bought images with credits - am i right in thinking that i would not need an annual subscription to do this. So if 5 credits bought me 1 image for £29.95 i would be able to use that image for 1 year, after which time i would be able to purchase it again.

Thankyou for your help.

Beverley Gray
Community Manager
Beverley GrayCommunity Manager
Community Manager
April 24, 2018

Hi Emma

Your licenses have not expired.  Once you have licensed an asset, the license is permanent.  You can use the assets you license regardless of your subscription status as long as your adhere to the general terms of use restriction.

If you purchase an image with credits, again the license is permanent so you can use it for as long as you want.  You don't have to purchase it again after a year.

Thanks

Bev

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
April 23, 2018

Hi Emma,

I checked your account and it seems that the licenses expired because you cancelled your subscription.

All the unused licenses are available to you until your plan is active. Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Also, as far as your licensed images are concerned, I see that you've licensed all the 10 images and they will be available in your license history forever.

Let me know if that helps!

Regards,

Sheena

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